Return Policy

Refund and Return Policy

At The Nest Australia, we strive to provide the highest quality products and customer service. However, we understand that sometimes a product may not meet your expectations. In these cases, we offer a refund or exchange policy to ensure our customers are satisfied with their purchases.

Refund Policy:

• If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receipt for a full refund, minus shipping costs.
• Refunds will be processed within 2 days of receiving the returned item(s).
• Refunds will be credited to the original payment method.
• All products must be returned in their original condition, including packaging, documentation, and any accessories.
• Products that have been used, damaged, or modified in any way cannot be refunded.

Return Policy:

• If you would like to exchange your purchase for a different item, please return the original item(s) within 14 days of receipt.
• You will be responsible for shipping costs associated with the return.
• All products must be returned in their original condition, including packaging, documentation, and any accessories.
• Products that have been used, damaged, or modified in any way cannot be exchanged.

To initiate a refund or exchange, please follow these steps:

1. Contact our customer service team at hello@thenestaus.com to begin the refund process.
2. Pack the item(s) securely in the original product packaging, if possible.
3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
4. Send the return package to the following address:

The Nest Australia

PO Box 5057

Cranbourne, VIC 3977

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us.

Thank you for choosing The Nest Australia. We appreciate your business!